These Terms and Conditions set out the basis on which Cleaners Ilford provides cleaning services to residential and commercial customers in Ilford and surrounding areas. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation booking cleaning services.
Company means Cleaners Ilford, the provider of the cleaning services.
Service or Services means any cleaning, related labour, or associated services supplied by the Company.
Premises means the property or area where the Services are to be performed.
Cleaner means any employee, contractor or representative engaged by the Company to carry out the Services.
The Company provides domestic and commercial cleaning services, including but not limited to regular housekeeping, one off deep cleaning, end of tenancy cleaning, office cleaning and related services in Ilford and nearby districts. The exact scope of work for each booking will be confirmed at the time of reservation or in any written confirmation provided to the Customer.
The Company reserves the right to decline work that is unsafe, unlawful, beyond reasonable access, or outside its standard service capabilities. Services do not include the removal of hazardous materials, pest control, structural repairs, or any work that would breach health and safety regulations.
Bookings may be made by the Customer through the Companys accepted booking channels as notified by the Company from time to time. When submitting a booking request, the Customer must provide accurate information about the Premises, required services, preferred dates and any relevant access details.
A booking is considered provisional until it has been confirmed by the Company. Confirmation may be provided verbally or in writing, and will set out the agreed date, time, type of service, and fees. The Company reserves the right to refuse any booking at its discretion.
For larger or specialised services, the Company may require an on site assessment prior to confirming the booking. Any quote given before such an assessment is an estimate only and may be adjusted once the Premises have been inspected.
Any prices, estimates or quotes given before the commencement of the Services are based on the information supplied by the Customer. The Company reserves the right to amend the price if the information on which it was based is incomplete, inaccurate, or if the condition of the Premises differs significantly from that described.
Where possible, the Company will inform the Customer of any change in price before additional work is carried out. If the Customer does not agree to the revised price, the Company may cancel or scale back the Services, and any work already completed will be charged at the agreed or reasonable rate.
The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes ensuring that the Cleaner can enter the property, that utilities such as electricity and water are available, and that the working environment is safe.
If the Cleaner is unable to access the Premises at the agreed time due to the Customers fault, a call out or cancellation fee may be charged as set out in the cancellation section of these Terms and Conditions.
Customers who choose to provide keys or access codes to the Company do so at their own risk, subject to the Companys duty to take reasonable care. Keys will be labelled and stored securely in line with the Companys internal procedures.
The Customer agrees to:
Ensure that the Premises are reasonably free of clutter to allow the Cleaner to work effectively.
Inform the Company of any delicate, high value or fragile items and any special cleaning instructions or restrictions.
Secure all valuables and confidential documents prior to the commencement of the Services.
Comply with all relevant laws, including waste and recycling regulations applicable to the Premises.
Refrain from directly employing or engaging any Cleaner introduced by the Company for separate work, without the Companys prior written consent.
The Customer agrees to pay the fees set out in the booking confirmation or as otherwise agreed in writing. Fees may be charged on an hourly basis, per job, or under a recurring service arrangement.
Unless otherwise agreed, payment is due on completion of the Services or in advance for ongoing bookings. The Company accepts payment by the methods it specifies from time to time. Cash may be accepted only where explicitly allowed by the Companys current policies.
For recurring or contract services, invoices will be issued at agreed intervals and must be paid by the due date shown. The Company reserves the right to suspend or cancel future bookings if payment is not received on time.
Where payment is not made by the due date, the Company may charge interest on overdue amounts at a reasonable rate and recover any costs of collection, including legal fees, where lawful to do so.
The Customer may cancel or reschedule a booking by giving the Company adequate notice. The minimum notice period for cancellation or rescheduling will be stated at the time of booking or in any confirmation and may vary depending on the type of service.
Where the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full value of the booking. This is to compensate for allocated time and loss of opportunity to undertake other work.
If the Cleaner arrives at the Premises and is unable to gain access, or if the job cannot be carried out due to the Customers failure to meet their obligations, this may be treated as a late cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather, or events beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and to rearrange the service at a mutually convenient time. The Company will not be liable for any indirect loss arising from such rescheduling or cancellation.
The Company aims to provide services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the work, they should notify the Company as soon as possible, ideally within 24 hours of the service taking place.
Where a complaint is justified, the Company may, at its discretion, offer to rectify the issue by re cleaning the affected area or by another appropriate remedy. The Company will not be responsible for issues reported more than a reasonable time after the service, or where the condition of the Premises has changed since the service was carried out.
The Company will take reasonable care when providing the Services. In the event of accidental damage caused by a Cleaner, the Company must be informed as soon as reasonably practicable. The Customer should not attempt to repair or replace the damaged item without the Companys consent, as this may affect any reimbursement or insurance claim.
The Companys liability for any single item will not exceed its current market value or the cost of repair, whichever is lower. The Company will not be liable for normal wear and tear, damage resulting from pre existing defects, poor installation, or items that are inherently fragile or not suitable for cleaning.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
Subject to the above, the Company will not be liable for any indirect or consequential loss, including loss of profit, income, business, or opportunity arising out of or in connection with the provision of the Services.
The Companys total aggregate liability in respect of any claim arising out of the provision of the Services, whether in contract, tort or otherwise, shall not exceed the total fees paid by the Customer for the specific service giving rise to the claim.
Unless otherwise agreed, the Company will supply its own cleaning products and equipment. Where the Customer requests the use of their own products or equipment, this is at the Customers risk, and the Company accepts no liability for any damage or unsatisfactory results arising from such use.
The Customer must inform the Company of any known allergies or sensitivities that may be relevant to the choice of cleaning products. The Company will take reasonable steps to accommodate such requests, but cannot guarantee that all products will be allergen free.
The Company will comply with applicable waste and environmental regulations when carrying out the Services. General household waste generated during cleaning will normally remain the responsibility of the Customer unless otherwise agreed.
Where waste removal is included in the Service, it will be carried out in line with local regulations. The Company will not handle or remove hazardous, clinical, chemical or industrial waste, including but not limited to asbestos, needles, medical waste, solvents, or flammable liquids.
The Customer is responsible for segregating recyclable materials where required and for ensuring appropriate bins or containers are available at the Premises. The Company may refuse to handle waste that is improperly stored or presents a health and safety risk.
The Company is committed to maintaining a safe working environment for its Cleaners and Customers. All Services will be carried out in accordance with applicable health and safety laws. The Customer must inform the Company of any potential hazards at the Premises, such as loose flooring, exposed wiring, or dangerous animals.
Cleaners may decline to carry out tasks that they reasonably believe to be unsafe or that fall outside normal cleaning activities. This includes working at height without appropriate equipment, moving excessively heavy items, or handling hazardous substances.
The Company maintains insurance cover appropriate to its business and will provide details on request, where appropriate. Customers are advised to maintain their own household or business insurance to cover their property and any specific risks not covered by the Companys insurance.
The Company will collect and process personal information about the Customer as necessary to provide the Services, manage bookings, and comply with legal obligations. Such information may include contact details, service records, and access instructions.
The Company will take reasonable steps to keep personal data secure and will not sell the Customers details to third parties. Personal information may be shared with Cleaners and selected suppliers only to the extent required to deliver the Services.
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Updated terms may be provided or made available to the Customer on request or through the Companys usual communication channels.
The Company may also vary its services, pricing and booking processes as necessary. Any change that materially affects an existing booking will be communicated to the Customer in advance where reasonably possible.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written confirmation or service agreement issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior representations or agreements, whether written or oral.
By placing a booking with Cleaners Ilford or allowing work to commence, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
Take advantage of our cleaners Ilford that are always ready to help you at the best possible price!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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