This Privacy Policy explains how Cleaners Ilford collects, uses, stores and protects personal data relating to customers and prospective customers in the Ilford area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners Ilford customers, prospective customers and website users located in the Ilford area who interact with us, whether by phone, online enquiry forms, written correspondence or in person. It covers personal data that we collect in relation to domestic and commercial cleaning services and any related activities.
Cleaners Ilford is the data controller for the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed. We are responsible for ensuring that any processing of your personal data complies with applicable data protection laws.
We may collect and process the following categories of personal data:
Identification and contact details, such as name, address, service address, billing address and other contact details provided by you.
Communication details, including information provided in enquiries, emails, letters, messages and any feedback or complaints.
Service information, including details about the type of cleaning service requested, property type, access instructions, preferred dates and times, and special requirements.
Payment and billing information, such as details necessary to process payments, issue invoices and manage refunds, excluding full card details where payments are processed by third party providers.
Usage information, including information about how you interact with our website or other digital services, such as pages visited and enquiry forms submitted, where this is collected through necessary cookies or similar technologies.
Employment and contractor information, where relevant for cleaners or applicants who contact us about providing services on our behalf, including basic identification and contact details and related information supplied by you.
We collect personal data in the following ways:
Directly from you when you contact us by phone, through online enquiry forms, through written correspondence or in person.
When you request a quote, book a service, sign a service agreement or otherwise engage us to provide cleaning services.
When you provide feedback, submit a complaint or participate in surveys related to our services.
From third party service providers who assist us with payment processing, booking systems, analytics or customer relationship management, where this is necessary to provide our services.
We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract, where processing is necessary for us to provide cleaning services you have requested, manage bookings, issue invoices and communicate with you about your services.
Compliance with legal obligations, where we are required to retain certain information for tax, accounting, regulatory or legal reporting purposes.
Legitimate interests, where processing is necessary for our legitimate business interests and these are not overridden by your rights and freedoms. Our legitimate interests include managing and improving our services, responding to enquiries, handling complaints, protecting our business and preventing fraud.
Consent, where we ask for your clear and specific permission to process your data for a particular purpose, for example, certain types of marketing communications. You can withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide and manage cleaning services, including arranging appointments, access to your property and specific service instructions.
To respond to enquiries, provide quotes, confirm bookings and communicate important information about your services.
To process payments, issue invoices, manage accounts and handle refunds or disputes.
To manage customer relationships, including handling feedback, resolving complaints and improving our service quality.
To comply with legal and regulatory requirements, including record keeping and responding to lawful requests from authorities.
To send you service-related information and, where permitted, marketing communications about our services that may be of interest to you, with the option to opt out at any time.
We may share your personal data with carefully selected third parties where this is necessary for the purposes described above and in compliance with data protection law. These third parties act as data processors on our behalf or as independent controllers where appropriate.
We may share data with providers of payment processing services who handle transactions securely on our behalf, booking and scheduling systems that help us organise appointments, and customer relationship management tools that support communication and record keeping.
We may also share personal data with professional advisers such as accountants or legal advisers, and with regulatory or law enforcement authorities where we are legally required to do so.
We ensure that data processors acting on our behalf are bound by contracts requiring them to process personal data only according to our instructions, to keep it secure and to comply with data protection laws.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will only transfer personal data where appropriate safeguards are in place. These may include adequacy decisions, standard contractual clauses or other legally recognised mechanisms to ensure that your rights and protections travel with your data.
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
Customer and service records are typically retained for a period that allows us to respond to enquiries, manage ongoing services and comply with tax and accounting obligations. After these periods, data will be securely deleted or anonymised so that it can no longer be linked to you.
The exact retention period can vary depending on the type of data and our legal obligations. In all cases, we regularly review the personal data we hold and securely dispose of anything that is no longer needed.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and regular review of our procedures.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Ilford customers in the Ilford area, subject to certain legal limitations and exemptions.
You have the right of access to obtain confirmation of whether we process your personal data and to receive a copy of that data.
You have the right to rectification to have inaccurate or incomplete personal data corrected.
You have the right to erasure in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
You have the right to restrict processing in certain situations, such as where you contest the accuracy of the data or object to our legitimate interests.
You have the right to data portability, allowing you to receive certain personal data in a structured, commonly used and machine readable format and to transmit it to another controller where technically feasible.
You have the right to object to processing based on our legitimate interests or for direct marketing purposes. Where you object to marketing, we will stop sending you such communications.
You also have the right not to be subject to a decision based solely on automated processing, including profiling, where this has legal or similarly significant effects on you. Cleaners Ilford does not carry out such automated decision making in relation to its services.
You can exercise your data protection rights by contacting us and explaining which right you wish to exercise and the relevant details. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the UK data protection supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will take effect from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Take advantage of our cleaners Ilford that are always ready to help you at the best possible price!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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